Support

Our standard support service is based on the following terms:

  • Telephone help-desk service available 7 days a week, 24 hours a day, in English and other languages
  • Trouble ticketing (online support request) available 24 hours a day
  • Remote maintenance service
  • Assistance on hardware components guaranteed for 24 months from installation and test on board
  • Installation by experienced technicians
  • Our technicians have hands-on experience in maritime VSAT and other maritime equipments
  • Proactively monitored and controlled
  • Around Europe Technicians (Ancona, Leghorn, Genova, Viareggio, Naples, Rome, Venice,  South France, Barcellona, Miami and Caribbean island, Dubai) available to go on board for support

Extended/custom service agreements can be discussed.

CUSTOMER WEB PORTAL

A dedicated web portal provides customer the following informations:

  • Service informations (vessel identifier, satellite modem s/n, IP plan, service class)
  • Usage historical data (traffic graphs) and signal levels
  • Near-real time (5-minute timeframe) data on terminal status (acquired/out of network), geo-localization (textual and map-based), active TCP sessions
  • satellite modem reachability / latency test (via ping)